Use this page to monitor Viterbo System's availability and outage notifications. Microsoft patches are applied to systems monthly starting after the 2nd Tuesday of the month and continuing through that following Sunday. Typically, end user's won't notice an outage. However, if you experience issues on Sunday between 6am-2pm it is likely related to monthly Microsoft patches.
IIT for On-Campus Users Click for additional information related to IIT Services and Support(requires login).
Vendor Status pages also have details when disruptions occur.
| Moodle: https://moodleus.statuspage.io/ | Office 365: http://status.office365.com/ |
| Recruiter: http://status.elluciancloud.com/ | Viterbo App: http://status.readyeducation.com/ |
| Zoom: https://status.zoom.us/ | Adobe: https://status.adobe.com/ |
| System(s) Affected | Status | Start Date/Time | Anticipated Length of Outage | Description | |||||
|---|---|---|---|---|---|---|---|---|---|
| Colleague UI and VitNet Self-Service | Down |
11/14/2024 5pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Etrieve | Access Restored |
11/13/2024 8:40am |
Etrieve is operational again. | ||||||
| Colleague UI and VitNet Self-service | Access Restored |
11/1/2024 6:10pm |
Colleague, VitNet self-service are fully operational. Sporadic issues from today have been resolved. | ||||||
| Colleague UI and VitNet Self-Service | Down |
11/1/2024 5:30 |
1 hour | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service, Reporting Services, Etrieve | Sporadic Issues |
11/1/2024 11:00am |
Unknown | VitNet Self-Service and Colleague UI have experienced sporadic issues through out the day. In most cases refreshing the browser results in the ability to continue work. We are continuing to troubleshoot this sporadic behavior. | |||||
| Colleague UI and VitNet Self-Service, Reporting Services, Etrieve | Down |
11/1/2024 9:15am |
Unknown | We have reports of VitNet self-service screens not allowing access to Time cards, Budgets, etc. We are troubleshooting the issue and working towards resolution. We anticipate the need to restart all the services which will also take Colleague UI, Reporting Services, some Etrieve Forms off line as well. | |||||
| Colleague UI and VitNet Self-Service | Down | 10/31/2024 5:00pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Moodle | Up | 10/16/2024 8:30pm |
Access Restored |
Moodle Access has been restored. | |||||
| Moodle | Down | 10/16/2024 8:15pm |
Unknown | Login page is giving an error message "The session partition is full. It is not possible to log in at this time. Please notify the server administrator.". Moodle Host has been contacted. No ETA for resolution as of 8:15pm. |
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| Colleague UI and VitNet Self-Service | Down | 10/10/2024 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
10/09/2024 5:30 |
1 hour | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Etrieve Forms/Content | Access Restored | 10/1/2024 4:30pm | 6.5 hours | Etrieve has function has been restored. | |||||
| Etrieve Forms/Content | Marginal |
10/1/2024 10am |
Unknown | The Etrieve system is reporting errors when attempting to file forms to Content as well as when attempting to save/print a form as a PDF. The vendor is aware of the issue. We are waiting for them assist. | |||||
| Colleague UI and VitNet Self-Service | Down | 9/12/2024 | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| VitNet Self-Service | Access Restored | 9/5/2024 | Resolved | VitNet Self-Service access has been restored | |||||
| VitNet Self-Service | Down | 9/5/2024 | 2 hours | Page is unresponsive. IIT is working on a resolution. | |||||
| Dashboards, Printing, and Etrieve Forms. | Down |
8/28/2024 5pm |
1 hour | Various servers require a restart. Services will have a short "rolling" outage until all systems have restarted. | |||||
| Moodle | Access Restored |
8/21/2024 1:00pm |
Resolved | Moodle Access for 2024FA has been restored. Summer 2024 and Prior Access is currently still offline. No ETA. |
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| Moodle | Down | 8/21/2024 9:45am |
2 hours | Moodle will be down in order to change over the login page to Fall 2024FA on the new host. | |||||
| Colleague UI and VitNet Self-Service | Down |
08/14/2024 5:00PM CST |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Moodle | Up | 8/9/2024 | 30 minutes | Moodle services restored | |||||
| Moodle | Down | 8/9/2024 | Unknown | Moodle support is actively working to restore service | |||||
| Colleague UI and VitNet Self-Service | Down |
07/27/2024 8:00AM |
5 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
07/10/2024 5:00pm |
3 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
06/13/2024 5:00 |
3 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
06/06/2024 5:00 |
1 hour | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
5/21/2024 10:00 |
15 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
5/15/2024 5:00 |
1 hour | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
5/15/2024 5 - 8pm |
3 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Campus Internet | Down | 5/14/2024 5pm-5:30pm |
20mins | The campus firewall will be getting an update, which will take the campus internet (both wired and Wi-Fi) down for approximately 20mins. | |||||
| Campus WiFi | Intermittent Outage |
5/13/2024 1pm-5pm |
4 hours | There will be a planned maintenance update to the WiFi Network Monday, May 13th in between 1pm-5pm. This can cause some intermittent outages while devices reboot. | |||||
| Colleague UI and VitNet Self-Service | Down |
5/6/24 5pm |
45 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Nuventive Improved (aka TracDat) | Up |
4/17/2024 |
8-9:30am | This system is now fully operational. | |||||
| Nuventive Improved (aka TracDat) | Down |
4/17/2024 8am |
4 hours | The system is receiving critical security updates. | |||||
| Colleague UI and VitNet Self-Service | Down |
4/11/2024 5pm |
2 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Hypothesis | Up |
4/3/2024 3pm |
2 hour | Problem has been resolved | |||||
| Hypothesis | Down |
4/3/2024 1pm |
Unknown | Vendor has been contacted | |||||
| Colleague UI, VitNet Self-Services | Down |
3/21/2024 12:30pm |
30 minutes | Outage to apply new DOE FAFSA patches. | |||||
| Colleague UI and VitNet Self-Service | Down |
3/14/24 5pm |
2 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Etrieve Central Forms & Content | Down |
3/14/2024 9am |
3 hours | We are conducting a software upgrade. | |||||
| Colleague UI and VitNet Self-Service | Down |
3/13/24 5pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Tableau (Dashboard.viterbo.edu) | Down |
3/13/24 1pm |
5 hours | We are conducting a software upgrade. | |||||
| Office 365 Password Changes | Down | 3/12/24 | Unknown | The Password Reset Service via Office365 (View Account - Password) is currently down. This is a known outage with Microsoft affecting various locations. A ticket is in, and we are waiting for a resolution. On Campus users can still change passwords by logging in to a computer owned PC and doing CTRL ALT DEL. |
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| Interview.viterbo.edu | Down |
3/13/2024 9am |
2 hours | We are conducting a software upgrade. | |||||
| Tableau (Dashboards.viterbo.edu) | Down | 3/12/2024 1pm |
4 hours | We are conducting a software upgrade. | |||||
| Office 365 Password Changes | Up |
3/7/2024 11:30PM |
Up | Microsoft restored service | |||||
| Office 365 Password Changes | Down |
3/6/2024 |
Down | The Password Reset Service via Office365 (View Account - Password) is currently down. This is a known outage with Microsoft affecting various locations. A ticket is in, and we are waiting for a resolution. On Campus users can still change passwords by logging in to a computer owned PC and doing CTRL ALT DEL. |
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| Colleague UI and VitNet Self-Service | Update | 3/6/2024 12:30am |
Resolved | Colleague and VitNet Access have been restored. | |||||
| Colleague UI and VitNet Self-Service | Down |
03/05/24 5:00PM |
Unknown | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Interview Server | Up | 3/5/2024 | Resolved | The server is back online | |||||
| Treacy Wireless Network | Up | 2/29/2024 | Resolved | 6 Access points were replaced | |||||
| On-Campus Servers | Up |
2/28/24 3:30pm |
~34 hours | All systems/services are operational. | |||||
| Etrieve | Update |
2/28/24 1:15 pm |
Continuing to restore services | We are continuing to restore systems/services. We will continue to keep this page up to date as progress continues. | |||||
| Interview Server | Down | 2/28/24 | Unknown | We are waiting on Vendor support in order to restore service | |||||
| Colleague, Etrieve, VitnetSS, Reporting Services | Update |
2/28/24 11am |
Continuing to restore services | We are continuing to restore systems/services. We will continue to keep this page up to date as progress continues. | |||||
| Colleague, Etrieve, VitnetSS, Reporting Services, VPN Access, Package Tracking, TracDat | Update |
2/28/2024 10am |
Continuing to restore services | We are continuing to restore systems/services. We will continue to keep this page up to date as progress continues. | |||||
| Colleague, Etrieve, VitnetSS, Reporting Services, VPN access, Package Tracking, TracDat, FileServ, Dashboards | Update |
2/28/2024 7:40am |
Continuing to restore some services |
We are continuing to restore systems/services. We will continue to keep this page up to date as progress continues. | |||||
| Treacy Wireless Network | Degraded |
2/27/2024 4:30pm |
Unknown | Wireless signal is degraded and drop outs may occur | |||||
|
Colleague, Etrieve, VitnetSS, Reporting Services, Printing, Package tracking, VPN Access, EMS Scheduling, Dashboards, Maintenance connection, Fileserv, etc |
Update |
2/27/24 3:40pm |
Starting to restore some services | We plan to start restoring some systems/services this afternoon. Printing, Package tracking, EMS scheduling, Maintenance Connection will be the systems we start with. | |||||
| Colleague, Etrieve, VitnetSS, Reporting Services, Printing, Package tracking, VPN access, EMS Scheduling, dashboards, maintenance connection, Fileserv etc | Update |
2/27/24 10:15am |
Unknown | We are experiencing service outages with on-site systems. These include Colleague, Reporting services, Printing functions, Package tracking, VPN access, dashboards, maintenance connect, EMS Scheduling services, FileServ, etc. Stay tuned her for updates. | |||||
| On-Campus Systems | Down | 2/26/24 5:30pm | Unknown | We are experiencing service outages. Stay tuned her for updates. | |||||
| Moodle | Update | 2/20/2024 10:30am |
Resolved | Moodle access restored | |||||
| Moodle | Intermittent | 2/20/2024 9:00am |
Unknown | Reports of Moodle loading slowly. A ticket has been submitted to support. no ETA | |||||
| Colleague UI and VitNet Self-Service | Down | 2/15/2024 | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Moodle | Update |
2/5/2024 |
Resolved | Moodle access restored | |||||
| Moodle |
Intermittent |
2/5/2024 | Unknown | Reports of Moodle loading slow or not at all. A ticket has been opened with MoodleUS. No ETA as of 9:25am. | |||||
| Microsoft Teams | Update | 1/30/2024 | Resolved | Microsoft Teams functionally restored. | |||||
| Microsoft Teams | Update | 1/29/2024 7:30am |
Unknown | Microsoft Health Report: Some users may be unable to access Microsoft Teams or some features User impact: Users may be unable to access Microsoft Teams or some features. Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan. Scope of impact: Impact is specific to some users served through the affected infrastructure in North America. |
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| Microsoft Teams | Down | 1/26/2024 11:00am |
Unknown | Microsoft Health Report:
Some users may experience multiple issues with their Microsoft Teams. Current status: We’ve identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete. |
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| Colleague UI and VitNet Self-Service | Down |
1/11/2024 5pm - 8PM |
3 Hrs | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Moodle | Update to status | 12/22/2023 8:00am |
Upgrade Complete |
Moodle access has been restored. For any issues, please report to CourseHelp@viterbo.edu | |||||
| Moodle | Down | 12/20/2023 | Unknown |
Yes Cari sent this in: Moodle will be unavailable starting Dec. 20 for an upgrade. The upgrade may take longer than a day. An email will be sent to faculty/instructors when Moodle is available. Users can also check www.viterbo.edu/isitdown for updates. Click here to learn what will be changing, or try the new version out (would not be your own classes, but a test account) via this testing guide. |
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| Colleague UI and VitNet Self-Service | Down | 12/08/2023 5-6:30 pm |
45 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 11/28/2023 5-6:30 pm |
45 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 5pm - 8PM | 3 Hrs | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 11/07/2023 5-6:30 pm |
1.5 hours | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| On-Campus access to Internet | Planned Outage |
10/31/2023 5:30pm-6:30pm |
1 hour | IIT is working on networking infrastructure that requires an outage. This outage will affect on-campus user's access to the internet and services such as O365, Moodle, Starfish, etc. that depend on that connectivity. Off-campus access to systems will not be affected. | |||||
| Moodle | Update to Status | 10/23/2023 8:30am |
Access Restored |
8:30am: Moodle Access has been restored. 8:00am: A ticket has been submitted. No ETA. Check back for updates. |
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| Moodle | Update to Status | 10/15/2023 9:15PM |
Access Restored | 9:15pm: Moodle Access has been restored. 8:00pm: A ticket has been submitted. No ETA. Check back for updates. |
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| Colleague UI and VitNet Self-Service | Down | 10/12/2023 5-8 pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Moodle | Update to Status Down |
10/5/2023 7:45am |
Access Restored | 7:45am: Moodle Access has been restored. 7:30am: We've received reports of Moodle being non-responsive. Our hosting partner is aware of the issue is and currently looking into the cause. We will update here when we know more. You can also monitor the Moodle Status pages: https://moodleus.statuspage.io/ |
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| Colleague UI and VitNet Self-Service | Down | 10/04/2023 5-6:30 pm |
45 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| Moodle |
Update to Status Operational |
10/4/2023 8:30am - 9am |
30 minutes |
9am: Moodle operation has been restored. 8:30am: We've received reports of Moodle loading extremely slowly and in some cases timing out. Our hosting partner is aware of the issue is and currently looking into the cause. We will update here. You can also monitor the Moodle Status pages: https://moodleus.statuspage.io/ |
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| Moodle |
Update to Status Operational |
9/29/2023 8am-9:20am |
1.5 hours |
9:20am: The hosting vendor has reported that our Moodle system is now operational and they will continue to monitor for issues. 8am: We've received reports of Moodle loading extremely slowly and in some cases timing out. Our hosting partner is aware of the issue is and currently looking into the cause. We will update here. You can also monitor the Moodle Status pages: https://moodleus.statuspage.io/ |
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| EMS | Down | 9/28/2023 11:00am - 1:00pm |
2 hours | EMS (Room Scheduling) will be down for an upgrade on 9/28/2023 from approximately 11:00am - 1:00pm. | |||||
| Moodle | Update to Status |
9/27/23 9:49am |
Access Restored | Moodle access has been restored. If any recurring issues, please notify CourseHelp@viterbo.edu | |||||
| Moodle | Down |
9/27/2023 8:15am |
Unknown | Moodle is currently down. A Ticket has been submitted to our hosting company. No ETA as of 8:30am. Check back for updates. | |||||
| Moodle | Update to Status | 9/20/2023 12:30pm |
Access Restored | Moodle access has been restored. If any recuring issues, please notify CourseHelp@viterbo.edu | |||||
| Moodle | Down | 9/20/2023 11:00am |
Unknown | Moodle is currently down. A ticket has been submitted to the Host. No ETA as of 11:30am, 9/20/2023. Check back for updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 9/14/2023 5-8 pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Access to Internet from on-campus | Update |
8/31/2023 |
1.25 hours |
10:15pm: Internet access has been restored. 9pm: We've received calls that on-campus users can not access the internet or on-campus servers. Off-Campus access doesn't seem to be affected. We are working on the issue. |
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| Library Proxy Access | Issue Resolved | 8/31/2023 7:00am |
Update to Status | Proxy access has been restored. | |||||
| Colleague UI and VitNet Self-Service | Down | 8/29/2023 10:30 pm |
30 minutes | Colleague, VitNet self-service will be down for Colleague updates. | |||||
| VitNet | Issue Resolved | 8/21/2023 2:30pm |
Update to Status | VitNet Access has been restored. | |||||
| WiFi | Planned Maintenance |
8/16/2023 2:30pm |
3 hours | Starting at 2:30pm on 8/16/2023, the WiFi System will have two 30 minute intermittent outages, happening between 2:30pm-5:30pm. The WiFi System is receiving two upgrades and it requires two separate restarts. | |||||
|
Etrieve |
Issue Resolved | 8/11/2023 | Resolved | Etrieve access/forms are fully functional again. | |||||
| Etrieve | Down | 8/10/2023 7:00am |
Unknown | Etrieve is down. A ticket has been submitted to support. Waiting on an ETA. Check back for updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 8/9/2023 5-8 pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Phone System | Issue Resolved | 7/31/2023 3:00pm |
Resolved | The La Crosse area is experiencing a phone outage that is affecting both inbound and outbound calls resulting in failed calls [beeping tone]. UPDATE: Phone outage in La Crosse County is fixed | News | wxow.com |
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| EMS Web | Update | 7/28/2023 9:00am - 9:30am |
30 minutes |
9:30am: Log in functionality is working again.
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| Maintenance Connection | Update | 7/27/2023 12:00pm |
Upgrade Complete | Maintenance Connection Upgrade complete. Access like usual from Physical Plant home page. Be sure to update any bookmarks you may have. | |||||
| Maintenance Connection | Down | 7/27/2023 8:00am-5:00pm |
Upgrade |
Physical Plant’s maintenance connection software will be offline tfor an upgrade. Employees should contact Physical Plant at 608-769-3402 for any urgent maintenance today. |
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| Workfront | Update | 7/19/2023 2:00pm |
Access Restored |
Access to Workfront has been restored. | |||||
| Workfront | Down | 7/19/2023 8:00am |
Unknown | Single-Sign-On (SSO) is offline so users cannot log in to Workfront. A ticket has been submitted, awaiting response/fix. | |||||
| Colleague UI and VitNet Self-Service | Down | 7/12/2023 | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Moodle | Update | 6/27/2023 8:30am |
Access Restored | Moodle Access has been restored. | |||||
| Moodle | Down | 6/27/2023 6:00am |
Unknown | Moodle is experiencing a login issue. An emergency ticket has been submitted. No ETA as of yet. Check back for updates. | |||||
| Colleague UI and VitNet Self-Service | Down | 6/15/2023 5-8 pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Echo360 | Restored |
6/7/2023 - 6/8/2023 4:15pm - 8am |
15 hours 45 minutes | Echo360 will not allow authentication with your O365 account. Service back up this morning. | |||||
| Campus Internet | Restored | 5/23/2023 9pm |
Restored | Upgrade complete. | |||||
| Campus Internet | Down | 5/23/2023 5pm-9pm |
4 hours | Campus Internet will be offline for a core-switch upgrade. There will be no internet access on campus (wired or wireless). | |||||
| Colleague UI and VitNet Self-Service | Down | 5/12/2023 5-8 pm |
3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | |||||
| Campus Internet | Resolved | 5/10/2023 4:00pm |
Resolved | Campus Internet has been restored. | |||||
| Campus Internet | Speed Issues | 5/8/2023 9am |
Uknown | Campus Internet is experiencing speed/lag issues, causing web pages and services to be slow/sporadic or failing to load. IIT is aware and troubleshooting. No ETA. | |||||
| Colleague UI and VitNet Self-Service | Down | 5/03/2023 5-6 pm |
1 hour | Colleague, VitNet self-service will be down for maintenance. | |||||
| PaperCut | Down | 4/24/2023 10:00pm |
1 hour | PaperCut will be undergoing server maintenance. During the upgrade, printing will be unavailable on campus. The upgrade window should be 1 hour. | |||||
| Office365 | Update | Resolved 4/21/2023 7:00am Initial Issue 4/20/2023 8:00am |
Resolved |
Microsoft is reporting that some users may be unable to view their apps, or app list in Office365. No ETA is listed. This is a global issue. * Bookmark this page and check back for updates. |
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Down |
4/13/2023 |
1 hour | Colleague, VitNet self-service will be down for maintenance. | |||||
| www.viterbo.edu | Update | 4/13/2023 6:30am |
No outage expected | The website will transition to our new hosting provider today. We don't anticipate an outage, however, if functionality changes please report issues to the IIT Helpdesk. | |||||
| Moodle | Update | 4/11/2023 | Update | Summer 2023 classes are not available for instructors to utilize/create content. | |||||
| Moodle | Update | 4/4/2023 | Update | Summer 2023 classes are unavailable to instructors as of 3/25. No ETA on when they will be available. | |||||
|
Colleague UI and VitNet Self-Service |
Down |
3/24/2023 5 pm - 6:00 pm |
1 hour | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague UI and VitNet Self-Service | Down |
3/15/2023 5 pm - 7:30 pm |
2-3 Hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Reporting Services | Down |
2/16/2023 5pm |
2-3 hours | Down for maintenance. | |||||
|
Down |
12/28/2022 5:00 - 7:00pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Internet Outage | Down | 1/31/2023 4:00am |
1 hour | There will be a reboot of the campus firewall in order to install a firmware patch. This will cause a full internet outage across all systems. The patch should be completed by 5:00am. | |||||
| Gaming Systems and Smart TVs | Resolved | 1/27/2023 5:30am |
Update | The issue preventing gaming systems and some Smart TVs from connecting properly to the wired internet has been resolved. Xboxes, PlayStations, TVs, etc... should now again work on Wired Internet. If you still have issues, please be sure to email helpdesk@viterbo.edu. | |||||
| Internet Outage | Down | 1/27/2023 5:00am |
20mins | There will be a reboot of the campus firewall, which will cause a short internet outage to address some settings issues. Reboot should only be 20mins. | |||||
| Gaming Systems and Smart TVs | Intermittent Issues | 1/13/2023 | Unknown |
The service that some Gaming Systems and Smart TVs use to gain internet-access hasn’t been working due to an unresolved connection problem. Some gaming systems have issues updating downloading games. Engineers are working to find the issue. Updates will be posted here once we have more information. |
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| Colleague UI and VitNet Self-Service | Down |
1/12/2023 3:00 - 5:00pm |
3 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Internet Outage | Down |
1/3/2023 5pm |
2 hours | Core Network equipment is being updated that requires a campus wide network outage. Off campus users should still be able to use Moodle and Microsoft 365. However, on-campus users will not be able to access the internet and off-campus users will not have access to on campus systems such as Colleague, Dashboards, Reporting Services, Vitnet Self-Service, or Etrieve. | |||||
| Various Servers/Services | Update/Down | 1/2/2023 3pm-3:20 |
20min | An unplanned outage occured around 3pm. This outage affects multiple servers most notably Etrieve, Reporting Services, and Dashboards (Tableau) | |||||
| Colleague UI and Vitnet Self-Service | Down |
12/28/2022 3:00 - 5:00pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague UI and Vitnet Self-Service | Down |
12/21/2022 8:00-10:00pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague UI and Vitnet Self-Service | Down |
12/19/2022 8:00-10:00pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague UI and Vitnet Self-Service | Update/Down | 12/16/2022 11am-3:50pm | 4 hr 50 min | We are aware that end users can't access Vitnet Self-Service or Colleague UI. We've opened an emergency trouble ticket with the Vendor. NOTE: Reporting Services and Etrieve Functionality are not affected by this outage. | |||||
| Vitnet Self Service, Colleague, Reporting Services | Down | 12/14/2022 5-7:30pm | 2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Viterbo website | Slow page loads | 11/28/2022 8am-11am |
3 hours |
10:54am: The issue has been resolved. Pages are loading normally. 8am: We are currently troubleshooting an issue with extreme slow page loads for the website. |
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| Various Servers/Services | Down | 11/23/2022 8am - 5pm |
Sporadic Outages throughout the day | We will be conducting a number of server/service updates throughout the day that will create outages for a variety of services/servers. Most notably, reporting services and Etrieve forms, workflows, documents. | |||||
| Moodle | UP | 11/15/2022 2:00pm |
Access Restored | Moodle access has been restored. | |||||
| Moodle | Down | 11/15/2022 1:00pm |
Unknown | Moodle is down - Support has been contacted. No ETA on resolution. | |||||
| Vitnet, Colleague, Reporting Services | Down |
11/14/2022 5pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
|
Down |
11/10/2022 5pm |
3 Hours | Colleague, Reporting Services and self-service will be down for maintenance. | |||||
|
Down |
10/26/2022 5pm |
2 hours | Colleague, VitNet self-service will be down for maintenance. | |||||
| Vitnet, Colleague, Reporting Services | Down |
10/12/2022 5pm |
3 hours | Colleague, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague and Vitnet Self Service | Outage | 10/6/2022 5 PM | 1 hour | Colleague, VitNet self-service will be down for maintenance. | |||||
| Drupal Login | Outage | 09/21/2022 5 PM | Unknown | Login is restored | |||||
| Colleague and Vitnet Self Service | Outage |
09/14/2022 5 PM |
3 hours | Colleague, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague and Vitnet Self Service | Outage |
09/07/2022 5:30pm-7:00pm |
1 and 1/2 hour | Update maintenance for app server certificates | |||||
| Colleague, self service, reporting services | Outage |
09/06/2022 5:00pm |
30 min | Updated maintenance for IIS server certificates | |||||
| Viterbo App | Sporadic Outages | 8/29/2022 9:30am | 3 hours |
12:30pm: The app is operational. Upon final review we found that the app was not accessible from on campus network only. The vendor update settings on their end to resolve. 11:30am: Our vendor has been updated that this appears to be a sporadic issue. We are still receiving reports that periodically end users are getting an error and can't access the app. 10:30am: Viterbo App is operational. Please make sure you close any "open" versions of the app and try again. 10am: Our vendor has been contacted and is working on the issue. 9:30am: We have receive reports that the Viterbo App is not accessible. We are reporting this to the vendor and will update when it is back online. |
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| Nursing building network | Down | 8/12/22 3pm | 4 hours | Upgrading the core network hardware for the building | |||||
| Dashboards (Tableau) | Spordic outages | 8/12/22 8am | 8-4pm sporadically | Transitioning to single-sign on for authentication | |||||
| Colleague, VitNet Self Service | Down | 8/10/22 5:00pm | 3 hours | Colleague, Reporting Services and self-service will be down for maintenance. | |||||
| VUPortal | Down | 8/4/2022 5:45am | 1 hour | VUPortal migration to new Site. Menuing and site might be inaccessible during the migration | |||||
| Colleague, VitNet Self Service | Down | 7/27/22 5:00pm | 30 minutes | Colleague, VitNet self-service will be down for maintenance. | |||||
| Colleague, Reporting Services, VitNet Self Service | Down | 7/14/22 5:00pm | 2 hours | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Moodle | UP | 7/8/2022 10:00am |
Restored | Moodle login has been upgraded to SSO. This uses the full Viterbo email address as username (i.e. username@viterbo.edu). | |||||
| Moodle | Down | 7/8/2022 9:15am |
45mins | Moodle will be down for scheduled maintenance to upgrade the login to SSO with Office365. | |||||
| Colleague, Reporting Services, VitNet Self Service | Down | 6/14/22 | 1-2 hours |
Colleague, VitNet self Service and Reporting Services will be down for maintenance. |
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| Colleague, VitNet, VitNet Self Service | Down |
6/3/22 5:00am |
1 hour | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, VitNet, VitNet Self Service | Down |
5/15/22 10:00am |
1-2 hours | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Campus Internet | Down | 4/15/2022 3:00pm |
20-30mins | Planned upgrade to the campus firewall (Friday 4/15) will cause a 20-30 internet outage while systems reboot. This should only cause a brief outage. | |||||
| Colleague, VitNet, VitNet Self Service | Down |
4/13/2022 5:00pm |
1-2 hours | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Etreive Document Management System | Down | 3/29/2022 3-4pm | 1 hour | Fix for only first page displaying in Content. | |||||
| Moodle | Service Restored |
3/27/2022 4:00pm |
Restored | Moodle Access has been restored for all users. | |||||
| Papercut WebPrint | Service Restored | 3/22/2022 | Restored | WebPrint Access has been restored. | |||||
| PaperCut WebPrint | Down | 3/19/2022 | Unknown | After an update to PaperCut on 3/17/2022, the WebPrint Service remains offline, while the vendor helps to troubleshoot/fix. No official ETA, but hopefully will be fixed sometime on 3/22/2022. | |||||
| Colleague, VitNet, VitNet Self Service | Down |
3/18/2022 5pm |
1 hour | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Printing / Papercut | Up | 3/17/2022 10:45am |
Status Update | Printing Access has been restored. | |||||
| Printing / Papercut | Down | 3/17/2022 8:00am |
Unknown | Printing remains offline (or very intermittent) on campus after the planned upgrade on 3/16/2022. No ETA yet... Working with vendor to fix. | |||||
|
Internet Access for On-Campus users Off-Campus users access to Viterbo systems |
Upgrade Planned Outage |
3/16/2022 5:30pm-10pm |
4.5 | Sporadic/Periodic Network outages will occur during this update to the network. | |||||
| Printing/Copy/Scan | Upgrade Planned Outage |
3/16/2022 8am-noon |
4 hours | Print servers will be updated causing network attached printers, copiers, scanners to not function. This includes services offered in the Copy Center. | |||||
| Various Systems/Servers | Periodic outages |
3/13/2022 6am-2pm |
sporadic functionality outages | The monthly Microsoft patching cycle will occur on Sunday. No significant long term services should be affected. However, sporadic outages of functionality may occur. | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
3/08/2022 5pm |
3 hrs | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Etrieve | Update Complete | 3/2/2022 4:30pm |
Access Restored | The Etrieve update is complete. | |||||
| Etrieve | Update/Down | 3/2/2022 3pm-7pm |
4 hours |
Etrieve will be undergoing an upgrade today starting at 3pm and will be offline for 2-4 hours. All Etrieve online forms will be unavailable during this time. |
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| Moodle / Starfish |
Update |
3/2/2022 10:15am |
Access Restored | Moonami has resolved the Database Error issue. | |||||
| Moodle / Starfish |
Intermittent |
3/1/2022 4:00pm |
Unknown | Some users are reporting that Moodle is giving intermittent login issues. The Moodle Host (Moonami) has been contacted. No ETA on resolution. Try logging in from a different browser (or clear your cache). This is also affecting Starfish. You can login directly to Starfish here: www.viterbo.edu/starfish | |||||
| Qualtrics | Up | 3/2/2022 | Access Restored |
Qualtrics email sending issues have been resolved. If you are missing emails/reports, please contact: cjgeszvain@viterbo.edu | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
2/25/2022 5pm |
1 hour | Colleague, VitNet, and self-service will be down for maintenance. | |||||
| Phone System | Up | 2/25/2022 10:45am |
Access Restored |
The phone system issue has been resolved. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
2/10/2022 5pm |
2 - 3 hrs | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
2/04/2022 5pm |
2 hours | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
1/13/2022 5pm |
2 - 3 hrs | Colleague, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Ensemble | Down | 1/6/2022 | 10am-4pm | Infrastructure work that is affecting the server. | |||||
| Moodle | Down | 1/4/2022 | 6:30am - 5:00pm | Moodle will be down for most of the day, Tuesday 1/4/2022, for a software upgrade. There will be no access. | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
12/21/2021 5pm CST |
1 hour | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
12/17/2021 5pm CST |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| EvaluationKit | Up | 10:00am | Resolved | EvaluationKit access has been restored. | |||||
| Ensemble | Down | 11:50am | 10 min | Ensemble will be temporarily offline due to application security update | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
|
1 hour | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
11/11/2021 5pm CST |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Tableau | Down | 11/11/2021 1pm-4pm | 3 hours | Tableau server will be down for maintenance. | |||||
| Tableau | Down |
11/09/2021 7pm-10pm |
3 hours | Tableau server will be down for upgrades and maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service | Down |
11/04/21 5 pm |
1 hour | Colleague production, VitNet and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
10/14/21 5 pm |
3 hrs | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
10/08/21 5pm CST |
1 hour | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Outdoor Athletics Center (OAC) network, phones, internet | Up |
10/7/2021 3pm |
2 hours | Our internet service provider for the OAC has indicated that the internet connection is operational. All services are funcitonal. | |||||
| Outdoor Athletics Center (OAC) network, phones, internet | Down |
10/7/2021 1pm |
2.5 hours | Our internet service provider (Spectrum) has reported an internet service outage for our Outdoor Athletic Center. They anticipate it will be back up by 3:30pm. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down | 09/24/21 | 30 minutes | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Vitnet, Vitnet Self Service, Reporting Services | Down |
9/16/21 5pm - 8pm |
2-3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Etrieve | Down | 9/1/2021 10:00pm-12:00am |
2 hours | The Etrieve Document Management System will be down for maintenance | |||||
| WiFi | Up | 8/30/2021 11:00am |
Resolved | WiFi functionality has been restored across campus. | |||||
| WiFi |
Intermittent |
8/26/2021 1:00pm |
Unknown | WiFi service on campus may be intermittent causing connectivity issues. This is affecting employees and students, and potentially any type of device that relies on WiFi. Please be patient while IIT addresses/troubleshoots the issue. | |||||
| US Cellular Customers | Up | 8/26/2021 8:00am |
Resolved | Issue preventing calls to US Cellular Customers has been resolved. | |||||
| US Cellular Customers | Down | 8/25/2021 11:30am |
Unknown | Calls cannot be completed to any US Cellular Customer from on-campus university phones. ETA for resolution unknown. | |||||
| Etrieve Central & Content | Down | 8/17/2021 3pm |
1.5 hours | Etrieve is getting a planned update and will be down starting at 3pm. One function of this update is the ability to include anonymous forms. | |||||
| Ensemble | Down | 8/16/2021 3pm |
1 hours | The Ensemble Video streaming service will be unavailable for a planned upgrade. This updates will fix issues we've been experiencing with Comments. | |||||
| Colleague, Self-service, Reporting Services and VITNET | Down |
08/12/2021 5:00PM CST |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Self-service, Reporting Services and VITNET | Down | 08/04/21 | 1 hour | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Self-service, Reporting Services and VITNET | Down |
7/13/2021 5pm - 8pm |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
|
|
eTrieve | Down |
7/12/2021 |
3 hours | We are upgrading eTrieve, and so it will be down 2-3 hours. | ||||
| FileServ | Down |
6/28/2021 9pm-10pm |
1 Hour | We are conducting maintenance on the server and it will be down for about an hour. | |||||
| Colleague, Self-service, Reporting Services, VitNet, Etrieve | Up |
06/27/2021 2:30pm |
Operational | We've completed our updates to the Colleague servers and core services are operational. Small tweaks will occur over the next week. If you notice any odd behavior please contact the Helpdesk. | |||||
| Colleague, Self-service, Reporting Services, VitNet, Etrieve | Down |
06/25/2022 5pm |
48 hours | Planned update of all colleague servers more details found here https://viterbouniversityiitservicestaus.statuspage.io | |||||
| Colleague, Self-service, Reporting Services and VITNET | Down | 6/10/2020 500:pm | 2 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 5/20/2020 500:pm | 1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Copy Machines/Email Relays | Down | 5/12/2021 6:00am |
Unknown | Microsoft is reporting a global mail relay-issue, which is causing a delay with any system that is sending mail through the mail server. This is affecting the Copy Machine Scanning on campus causing any scanned job to be "stuck" in the queue. You will eventually receive the scans when Microsoft resolves the issue. | |||||
| Colleague, Self-service and VITNET | Down | 5/11/2020 500:pm | 3 hours | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| Colleague, Self-service and VITNET | Down |
4/15/2020 500:pm
|
3 hours | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| LDAP Systems | Update to Status | 4/1/2021 10:45am |
Resolved | All systems restored. | |||||
| LDAP Systems | Down | 4/1/2021 5:00am |
Unknown | A server outage has caused all LDAP Systems (Moodle, Colleague, VitNet, Qualtrics, TracDat, EMS, etc) to be down and unable to authenticate (login). Support is on call and working on the issue. | |||||
| Colleague, Self-service and VITNET | Down | 3/22/2021 5:00pm | 30 minutes | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| Network | down |
3/16/2021 11pm |
hr1.5 hour | The firewall work did result in a network outage. We are working to complete the work as quickly as possible. | |||||
| Network | Potential outage |
3/16/2021 10pm |
2 houts | Work is being done on our network firewall. While we aren't expecting an outage, we will update this page should on occur unexpectedly. | |||||
| Colleague, Self-service and VITNET | Down |
|
1.5 hours | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| Office365 Systems | Update to Status | 3/15/2021 7:00pm |
Issue Resolved | Microsoft has resolved the issue. | |||||
| Office365 Systems | System Degradation | 3/15/2021 4:00pm |
Unknown | Microsoft is reporting that globally, users may experience loading issues with any Microsoft System (email, OneDrive, Teams, etc). Check https://status.office365.com for full status report. | |||||
| Colleague, Self-service and VITNET | Down | 3/11/2021 5:00pm | 3 hours | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| Ensemble | Down |
2/12/2021 |
4 hour | Ensemble will be down for maintenance. 9pm - 1am | |||||
| Colleague, Self-service and VITNET | Down | 2/10/2021 5:00pm | 3 hours | Colleague production, VitNet, and self-service will be down for Microsoft maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 1/26/2021 5:00pm | 2-6 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down |
1/18/2021 5:00pm |
2.5 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Moodle | Down | 1/8/2021 6:00am-6:00pm |
12 hours | Moodle will be down for the entire day, Friday January 8th, 2021, for a version upgrade. | |||||
| Colleague, Self-service and VITNET | Down | 12/14/2020 5:00pm CST | 1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 12/20/2020 5:00pm | 2.5 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 11/24/2020 5:00pm |
1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Moodle | Up | 11/13/2020 3am-5am |
2 hours | Emergency Maintenance to fix degradation issues has been completed. | |||||
| Colleague, Self-service and VITNET | Down |
11/12/2020 |
2.5 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| VitNet, Self-Service | Down | 11/2/2020 10am-12:30pm |
Update to Status | VitNet and Self Service access has been restored. | |||||
| Moodle | Up | 11/2/2020 10am-11:30am |
Update to Status | Moodle access restored. | |||||
| Colleague, Self-service and VITNET | Down | 10/27/2020 5:00pm |
1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 10/19/2020 5:00pm |
1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague, Self-service and VITNET | Down | 10/14/2020 5:00pm |
2.5 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Office365, Etrieve | Up | 9/28/2020 8:00pm |
Update to Status | Office 365 access to all services has been restored. | |||||
| Office365, Etrieve | Down |
9/28/2020 4:15pm |
Unknown | Office 365 authentication is not currently working. This seems to be a country wide issue. Any Viterbo system that uses O365 for authentication could also be affected. (Etrieve, Zoom, Sharepoint, OneDrive) | |||||
| Colleague, Self-service and VITNET | Down |
|
2 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Moodle | Up | 8/31/2020 3:30pm |
Update to Status | Moodle access restored. | |||||
| Moodle | Down | 8/31/2020 3:00pm |
Unknown | Slowness and page loading failures. Moonami host is investigating. For Moonami status updates: http://status.moonami.com | |||||
| Zoom | Sporadic Outage |
8/24/2020 8:15am - 10:30am |
2.25 hours | Zoom is have issues for accessing Webinars/Meetings across the country. Users receive a message similair to "There is no accout for zuora account id:2c92a0fd560d132901560e9e7fed7af0 (3,201).", when attempting to access a meeting. You could switch to using Teams if that is helpful this morning. Reference the link above for Zoom Status. | |||||
| Internet to/from campus | Down |
8/18/2020 10am-10:10am |
10 minutes | Unplanned outage - Suspect it was due to ISP issues. | |||||
|
Internet to/from Campus |
Outage |
8/17/2020 9p - 10pm |
2 hours | The campus Firewall needed a critical update that required a restart. | |||||
| Etrieve Document Management/Forms | Outage |
8/17/2020 7am-9am |
2 hours | Planned maintenance upgrade | |||||
| Colleague Production (Ellucian & VitNet) | Down | 8/13/2020 5:00pm |
2-3 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague Production (Ellucian & VitNet) | Down | 8/04/2020 10:00pm |
30 minutes | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague Production (Ellucian & VitNet) | Down | 8/04/2020 5:00pm |
1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague Production (Ellucian & VitNet) | Down | 7/22/2020 5:00pm |
1 hour | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| Colleague Production (Ellucian & VitNet) | Down | 7/16/2020 5:00pm |
2-3 hours | Colleague production, VitNet, and self-service will be down for maintenance. | |||||
| VitNet | UP | 6/22/2020 2:00pm |
Status Update | VitNet access has been restored. | |||||
| VitNet | Down | 6/22/2020 11:30AM |
Unknown | VitNet is down. IIT is working on the issue. | |||||
| Colleague Production (Ellucian) | UP | 6/22/2020 11:30am |
Status Update | Access to Colleague Production (Ellucian) has been restored. | |||||
| Colleague Production (Ellucian & VitNet) | Down | 6/22/2020 6:00am |
Unknown | Users will get a configuration error when trying to access Production. IIT is working on replacing the certificate to resolve the issue. | |||||
| Microsoft Teams | UP | 6/20/2020 9:00am |
Status Update | Teams issue resolved. | |||||
| Microsoft Teams | System Degradation |
6/18/2020 9:20am |
Unknown | User may experience degraded performance and Latency when receiving chat messages with Microsoft Teams. For the latest information check the MS Status page. http://status.office365.com/ | |||||
| Colleague Production, VitNet, Reporting Services, Etrieve and self-service | Down | 6/11/2020 5:00pm |
3 hours | Colleague production, VitNet, Reporting Services, Etrieve and self-service will be down for maintenance. | |||||
| Colleague Production, VitNet, Reporting Services and self-service | Down | 5/14/2020 5:00pm |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague Production, VitNet, Reporting Services and self-service | Down |
4/24/2020 |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague Production, VitNet, Reporting Services and self-service | Down | 4/16/2020 5:00pm |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague Production, VitNet, Reporting Services and self-service | Down | 3/12/2020 5:00pm |
3 hours | Colleague production, VitNet, Reporting Services and self-service will be down for maintenance. | |||||
| Colleague Production, VitNet and self-service | Down |
03/10/2020 |
30 minutes | Colleague production, VitNet and self-service will be down for maintenance | |||||
| Colleague Production, VitNet and self-service | Down |
03/03/2020 |
1 hour | Colleague production, VitNet and self-service will be down for maintenance on March 3rd 2020 CST at 5:00 for one hour. | |||||
| Colleague Production, VitNet and self-service | Down |
02/13/2020 |
3 hours | Colleague Production, VitNet and Self-Service will be down for February Microsoft patching. | |||||
| Moodle | UP |
2/12/2020 |
Update to Status | Moodle Access has been restored. | |||||
| Moodle | Down | 2/12/2020 9:30am |
Unknown | Moonami is reporting a partial outage on their status page, which is affecting Moodle for Viterbo. Check back for updates. Moonami Status: https://status.moonami.com/ | |||||
| Colleague Production | Down |
2/7/2020 |
1 hour | Colleague production, Vitnet and self-service will be down for maintenance on February 7th 2020 at 5:00 for one hour. | |||||
| Moodle | UP | 2/5/2020 4:15pm |
Unknown | Some Moodle outages have been reported, but appears to be stable again as of 4:15pm. Moonami is reporting a Major Outage but has now changed back to "Operational". Check their direct page for updates if any issues are detected: https://status.moonami.com/ | |||||
| Colleague production,vitnet and self-service | Down for patching | 01/23/2020 5:00pm |
1 hour |
Colleague Production will be down from 5:00 CST until 6:00 CST for Ellucian patching. This will also included VITNET and Self-service. |
|||||
| Reporting Services, Colleague, and Vitnet | Down for scheduled time frame | 01/15/2020 5pm-8pm |
3 hours | Microsoft patches | |||||
| US Cellular Service Announcement | Limited | 1/15/2020 | Unknown |
US Cellular has reported that in Wisconsin their cellular network is experiencing issues causing incoming calls to US Cellular customers to fail. There is a temporary work-around: iPhone: Settings > Cellular Settings > Cellular Data Options > Enable LTE > and switching Disable LTE to “Voice & Data”. Droid: Settings > Connections > Mobile Networks> Enhanced Calling > and switching to Off For further troubleshooting or to check on status, contact US Cellular at 1 (888) 944-9400. |
|||||
| Qualtrics | UP | 12/18/2019 4am-7am |
27 hours |
12/19: 9am - Qualtrics authentication is functional. Qualtrics is offline due to a firewall update. Support has been contacted. ETA as of yet Unknown. -Updated at 3:30pm |
|||||
| Moodle | UP |
12/18/2019 |
3 hours | 4:05pm: Moodle access has been restored. Maintenance Update |
|||||
| Reporting Service Subscriptions | UP |
12/18/2019 |
6 hours |
10am: Subscription email has been restored. Reporting service subscriptions are not being delivered via email post firewall flip. We are working to resolve the issue and suspect backlogged reports will be delivered once the issue is resolved. |
|||||
| MFD Scan to Email | UP |
12/18/2019 |
6 hours |
10am: Scan to email has been restored. Scan to email is not functional post the firewall flip. We are working to resolve the issue and suspect backlogged scans will be delivered once the issue is resolved. |
|||||
| VPN access | Operational, requires configuration changes |
12/18/2019
|
End-User will need to change connection info | IIT will reach out to VPN users with the specific setting changes required. | |||||
| Campus Network | UP | 12/18/2019 4am-6:30am |
2.5 hours |
6:45am: Firewall switch is complete. Nearly all functionality has been successfully tested. We will note any significant remaining outages in a separate line above. We will be updating the campus firewall from 4am-7:30am. Access to all campus resources and the internet will be affected. |
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| FileServ | UP |
12/16/2019 |
Update to Status 18 hours |
12/16/19 - 3am: FileServ has been fully restored and is operational. 12/15/19 - 6pm: Microsoft patches have caused the server to become none responsive. We are working towards resolution. |
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| Colleague Production and VitNet | Down for scheduled time frame |
12/11/2019
|
3 hours | Colleague production and VITNET will be down for patching | |||||
| Access from off-campus & Moodle | Sporadic |
11/26/2019
|
1 hour |
7:45am: We have received reports that user from off-campus can access Moodle, or other Viterbo systems. On-campus user's don't seem be be effected. We are troubleshooting now. 8:30am: Functionality has been restored. All off-campus access and authentication processes have been restored. |
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| Campus Network | Down for scheduled time frame | 11/25/2019 |
4.5 hours |
We will be updating the campus firewall from 4am-7:30am. Access to all campus resources and the internet will be affected. | |||||
| VitNet, Colleague Production | Down for scheduled time frame | 11/07/2019 5:00pm |
1 hour | Colleague and Vitnet will be down for patching | |||||
| VitNet, Colleague Production | Down for scheduled time frame | 11/05/2019 5:00pm |
1 hour | Colleague and Vitnet will be down for patching | |||||
| VitNet, Colleague Production | Down for scheduled time frame |
10/24/2019
|
2 hours | Colleague and Vitnet will be down for patching | |||||
| Moodle | Up | 10/23/2019 3:30pm |
Update to Status | Moodle Access has been restored. | |||||
| Moodle | Down | 10/23/2019 12:30pm |
Unknown | The hosting company (Moonami) is reporting a degradation in service and several sites are down. Check directly on status here: http://status.moonami.com | |||||
| VitNet, Colleague Production | Down |
10/9/2019
|
2-3 hours | Monthly server maintenance | |||||
| Colleague Production and VitNet | Down | 09/24/2019 | 1 hour | Ellucian software updates | |||||
| VitNet, Colleague Production | Down |
9/12/2019
|
2.5 Hrs | Scheduled maintenance of our Colleague/VitNet. | |||||
| Moodle | UP |
9/10/2019
|
30 minutes | Moodle appears to be operational. We are still awaiting official cause from our hosting company. | |||||
| Moodle | Down |
9/10/2019
|
Unknown | Moodle is down. The hosting vendor is aware of the issue. | |||||
| Cable TV | UP |
9/10/2019
|
Status Update | Cable TV across campus including La Verna is now operational. | |||||
| Cable TV | Down |
9/10/2019
|
30 minutes | We are connecting La Verna to our Cable TV services. This requires a short outage for the rest of the campus. | |||||
| Moodle |
Up |
8/28/2019
|
Unknown | Moodle access continues to be unstable today. Our hosting provider is aware and working on the issue. | |||||
| Moodle | Up |
8/28/2019
|
5 hours | Moodle was not accessible this morning. However, it is operational now. We will be speaking with our hosting company about the cause. | |||||
| Moodle | Down | 8/28/2019 7:00am |
Unknown | Users report an error message "LDAP-module cannot connect to any servers". This is causing some users to have login issues. An emergency ticket has been created with Moonami and we are awaiting a resolution. Please check back to this page for updates. | |||||
| Moodle | Up |
8/13/2019
|
1.5 hours | Moodle appears to be back u . We are awaiting official notice from our hosting company. | |||||
| Moodle | Down |
8/13/2019
|
Unknown | Moodle has a Major Outage. You can monitor status from http://status.moonami.com | |||||
| OneDrive/SharePoint | Up | 5/2/2019 4:30pm |
Access Restored |
OneDrive & SharePoint Access Restored | |||||
| OneDrive/SharePoint | Down | 5/2/2019 3:30pm |
Unknown | Microsoft is reporting: "Users may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content". | |||||
| Colleague & VitNet | Down | 4/25/2019 5:00pm |
1 hour | Colleague Production and VitNet will be down at 5:00pm CST for about an hour for patching. | |||||
| Campus Internet | Up | 4/25/2019 8:30am |
Access Restored |
All internet access has been restored. | |||||
| Campus Internet | Down | 4/25/2019 5:30pm |
Unknown | An AC-Breaker at a sub-station in Jackson County that feeds an internet-hub is damaged. This is affecting all of Jackson County, and most all internet/cell service in the La Crosse Area (i.e. anyone using Charter, Century, Sprint, Verizon, US Cellular, etc). | |||||
| Colleague & VitNet | Down | 04/04/2019 5:00pm |
1 hour | Colleague Production and VitNet will be down at 5:00pm CST for about an hour for patching. | |||||
| Colleague & VitNet | Down | 03/22/2019 5:00pm |
1.5 hours | Colleague Production and VitNet will be down at 5:00pm CST for about an hour and a half for patching. | |||||
| Tableau Dashboards | Down |
3/20/2019 |
Unknown | Tableau is offline while a failed update issue is addressed. | |||||
| Tableau Dashboards | Down |
3/20/2019 |
1 hour | There will be a maintenance update from 7:30am-8:30am so Tableau will be unavailable. | |||||
| Colleague | Down | 2/28/2019 5:00pm |
30 minutes | Colleague will be down for 30 min for maintenance | |||||
| VitNet | Down | 2/28/2019 5:00pm |
30 minutes | VitNet will be down for 30 min for maintenance |